BabyDoozle is an ethical company and our priority is providing high quality products with excellent
service so that customers return time and time again. We are confident that you will be absolutely
delighted with our garments but please contact us immediately if any aspect of our business fails to
reach this high standard. We strive to resolve any problems or respond to queries speedily.
All garments have an age guide but, obviously, all babies are different shapes and sizes and grow at
different rates. For that reason, we also give exact measurements.
Laundering BabyDoozle Knitwear
Each item has its own washing instructions. Any item can be carefully hand washed and we recommend
using a gentle detergent. (Some of the yarns can only be washed in this way.) Garments in cotton or
Superwash Merino wool can be machine washed on a wool or hand wash cycle, again using a gentle
detergent. Please do not bleach or tumble dry our garments but dry them flat on a towel, either outside in
the shade or somewhere warm indoors. Most should not be ironed; the exception is cotton, which can be
ironed with a cool iron.
We do not keep a record of your financial details. Purchases through Etsy will be subject to their terms
and conditions. We have never knowingly collected cookies or used them. Your contact details will not
be passed to any other individual or organisations.
PAYMENT AND DELIVERY
All goods will have to be paid for in full before despatch and we aim to send out all orders within 2
working days. We use first class Royal Mail for delivery and are subject to their terms and conditions
which could mean delays are possible. Risk of damage or loss of the goods passes to you on delivery.
If you order by email or telephone rather than through Etsy, payment can be by PayPal, cheque or bank
transfer. All details can be supplied on request.
If you receive a damaged parcel or defective goods please contact us to claim a full refund or
replacement. This should be done within 14 days of receipt of goods and the damaged goods returned to
us within 28 days of the date of the invoice. Please return to the address below:
BabyDoozle , Ducis House, Collingbourne Ducis, Marlborough, Wiltshire SN8 3EQ.
You may exchange or have a refund on all goods, in a re-saleable condition within 28 days of the original
purchase. Please return to the above address. This does not affect your statutory rights.
GENERAL CONDITIONS APPLICABLE
All orders are subject to the above conditions. No variation of these conditions will apply unless agreed
in writing by BabyDoozle.